5l2t Privacy Policy — How Your Information Is Protected

Introduction — About This Policy

5l2t ("we", "us", "platform") operates a trusted online gaming and betting service for users in Bangladesh. This privacy policy ("policy") describes what information we collect when you use our website, create an account, or use our services, how that information is used, and what steps we take to protect it.

By using our platform, you are considered to have consented to the terms of this policy. If you disagree with any part of this policy, please refrain from using the service and contact us at [email protected].

This policy was last updated. 5l2t reserves the right to change this policy at any time. We will post a relevant notice on the platform before any changes take effect.

1. What Information We Collect

5l2t collects two types of information from you — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

You may provide the following information during account registration, login, or other processes:

Full name and age — for age verification (our service is for people aged 21 and above only)
Email address and mobile number
Password and security question answers
Financial information — bKash, Nagad, Rocket account numbers and bank account details for bank transfers
Identity document information — National ID (NID) or passport number (where verification is required)
Records of your conversations with the support team

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

IP address and device type
Browser type and version
Pages you visit and click-tracking data
Login and logout times and session duration
Information obtained from cookies and similar tracking technologies
Transaction history — deposits, withdrawals, and gaming activity

2. How We Use Your Information

Collected information is used only for specific, legitimate, and transparent purposes. 5l2t uses your information for the following:

2.1 Service Operation and Improvement

To verify and secure your account
To process deposits and withdrawals — via bKash, Nagad, Rocket, or bank transfer
To record your gaming activity and ensure fair play
To monitor and improve platform performance

2.2 Security and Fraud Prevention

To detect and prevent unauthorized access and cyber fraud
To carry out necessary verification processes for anti-money laundering
To comply with applicable laws and regulations

2.3 Customer Service and Communication

To respond to your support requests — via live chat or email
To send important account or service-related notifications
To personalize your experience according to your preferences

3. Information Sharing and Third Parties

5l2t does not sell your personal information to any third party. However, information may be shared in the limited circumstances listed below:

Service Providers: We work with trusted service providers for payment processing, IT infrastructure, and customer service support. They are required to use the information only in accordance with our instructions.
Legal Obligations: Information may be disclosed in response to a court order or a lawful request from authorities under applicable law.
Fraud Prevention: In cases involving the investigation of fraud or illegal activity, relevant information may be provided to the concerned authorities.
Business Changes: In the event of a merger, acquisition, or asset transfer, information may be transferred, but the terms of this policy will remain in effect.

We ensure that third parties working with us are committed to the required data protection standards and may not use the information we provide for any other purpose.

4. Cookies and Tracking Technologies

5l2t uses cookies and similar technologies to improve the platform experience and remember your preferences.

4.1 Types of Cookies

Essential Cookies: Required for the platform to function properly — maintaining login sessions and ensuring security.
Functional Cookies: To remember your language preferences and other settings.
Analytical Cookies: To understand which parts of the platform are used most and to improve the service.

4.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some platform features from working properly.

5. Data Security Measures

5l2t takes the security of your personal information very seriously. We have implemented the following technical and organizational measures:

SSL Encryption: All information transmitted to our platform is encrypted using SSL (Secure Socket Layer) technology.
Secure Servers: Your information is stored on safe and secure servers.
Access Controls: Only authorized personnel have access to necessary information, and they are subject to strict confidentiality obligations.
Regular Audits: Our security measures are reviewed and updated on a regular basis.
Password Protection: Stored passwords are kept using industry-standard hashing methods.

While we are committed to maintaining the highest level of security, transmitting data over the internet is not entirely without risk. If you suspect a security breach, please contact us immediately.

6. Data Retention Period

5l2t retains your information only for as long as necessary to fulfill the purposes described in this policy or as required by legal obligations.

Account Information: Retained while the account is active. Certain information may be kept for a specified period after account closure for legal purposes.
Financial Records: Records of deposits, withdrawals, and transactions are retained for the period required by applicable law.
Customer Service Records: The history of our communications with you is retained for a reasonable period in case it is needed for dispute resolution.

7. Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

7.1 Right to Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

In certain circumstances you may object to the processing of your information. In such cases, we will review your objection and inform you of our decision.

7.5 Right to Data Portability

You may request a copy of your personal information in a machine-readable format.

8. Protection of Minors

5l2t's services are intended only for persons aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification steps are taken at the time of account registration. If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

9. External Links and Third-Party Services

The 5l2t platform may contain links to third-party services (such as payment gateways). These third parties have their own privacy policies, and 5l2t is not responsible for their collection or use of information.

We advise you to read the privacy policy of any third-party service before using it.

10. Changes to This Policy

5l2t reserves the right to change, revise, or update this privacy policy at any time. For significant changes, we will post a prominent notice on the platform.

Continued use of the platform after any changes will be considered your agreement to the updated policy terms. We therefore recommend reviewing this policy from time to time.

Your Privacy Is Our Responsibility